Business process re engineering (BPR)

BPR is rethinking and redesign of business processes to achieve improvement in cost, quality, service and speed.

Factors that motivate for re engineering:
a). Customers
  - Demanding
  - Sophistication
  - Changing Needs
b). Competition
  - Local
  - Global
c). Change
  - Technology
  - Customer Preference

Key Characteristics of BPR:

a). Process-based (BPR initiatives must add value above the existing process & must meet the needs of the customer)

b). People centred

c). Focus on End-customers

d). Radical improvement - (Process improvements will not happen over night they need to be gradually introduced)

e). Integrated change - (Process improvement must be realistic and practical.)

Implementing BPR Strategy:
1. Select the process and appoint process Team -
   TIP -> Select a process - (Understand customer needs, Select core processes, Ask questions, Organize
               meetings and don't assume anything)
   TIP-> Appoint a process team - (Appoint BPR champion, Identify process owners,Establish executive
              improvment team, Provide training to Executive team)
 2. Understand the current process - (Develop a process overview, clearly define the process{Mission, scope, boundaries},Understand customers expectations, Identify improvement opportunities).
3. Develop and communicate vision of improved process
4. Identify Action Plan
5. Execute plan